Mastering Your Organization's Processes
Mastering Your Organization's Processes
Jon Pyke, The Process Factory, Weybridge and Global 360, Dallas
Roger Whitehead, Office Futures, Oxted
$78.99
USDUnderstanding and improving your organization's business processes is vital in today's economy. Using non-technical language, this book describes the importance of these processes and the internal and external forces that shape them. It then explains the kinds of computer software available for improving and managing business processes in a flexible way. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Finally, the book gives even-handed guidance on what to look for in Business Process Management software and discusses current technical trends. With many clear diagrams and footnotes throughout, a glossary of terms and suggestions on further reading, the book enables the non-specialist reader to take a broad and informed view of business processes, free from technical imperatives. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.
- Contains eight detailed case studies and numerous other examples of good and not-so-good practice
- Broad and balanced view of the subject, delivered in a jargon-free manner
- Unbiased towards any particular supplier or software
Reviews & endorsements
'If you are a manager and new to BPM, and want a serious introduction to the issues involved using BPM in an organization, this is a great way to come up to speed on the key issues. Similarly, if you are a BPM manager and going to be building a case for BPM in your organization, you will also find this book very useful.' Business Process Trends
'This book is a veritable treasure trove of information, every page filled with some fact or factoid of note. … The book is an absolute must read for any business, systems or process analyst in order to make sure that they stay focussed on what is really important - business results. It's non-jargon, non-technical style means that for any Manager it will serve as a great introduction to process management and will prove invaluable to them in the selection of processes to improve, tool selection and technology selection.' www.bpmg.org
Product details
January 2006Hardback
9780521839754
290 pages
255 × 183 × 25 mm
0.757kg
57 b/w illus. 3 tables
Available
Table of Contents
- Foreword
- Introduction
- Plan of the book
- Prologue
- 1. A gentle introduction to systems and processes
- 2. Business processes and their management
- Case study 1. Canton of Zug
- 3. The job BPM software is there to do
- Case study 2. DVLA
- 4. The systems of an organization
- Case study 3. International Truck and Engine Corporation
- 5. Looking outside the organization
- Case study 4. Matáv (the Hungarian Telecommunications Company)
- 6. Organizations, people and systems
- Case study 5. Morse Group Ltd.
- 7. The business return on Business Process Management
- Case study 6. POSCO
- 8. Corporate strategies and approaches for Business Process Management
- BPM musings
- Case study 7. Rabofacet
- Case study 8. What to look for in a product
- Case study 9. Sonae Distribuição Brasil
- Appendix. A short history of process management
- Suggested reading
- References
- Glossary.
