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International Education

Resources

International Education

Resources for Schools

International Education

Contact us - Technical support

Technical support

Get help with a different issue

FAQs

    I need technical support for our Cambridge GO, Cambridge Elevate, or Online Maths

    If any of our platforms are not performing as expected please contact our Technical Support team. You can contact the team for any Education platform via this contact us form.

    How do I access my digital content offline?

    To be able to use your Cambridge resources offline you can use the Cambridge Reader App for Android, IOS and PC. To use any resources offline you must download them in advance while online. 

    Please note that if an ebook contains additional resources within (such as videos, audio or worksheets), they will not be downloaded with the ebook automatically. You will need to open the ebook and download the required resources separately if you want to use them offline.  

    Assessment content is the exception, since it requires an internet connection. 

    How do I know if a resource will work on my computer/mobile device?

    Our online platforms are available to access by any internet-enabled device, including Macbooks. To run a CD-ROM, you will need an equivalent CD drive in your PC.

    There is a technical bug on the website

    If you are having technical problems with our website then please contact our Technical Support team, listing your problem and the page where the problem has happened.

    I am missing some content from my resource

    If you are missing content from your resource, please ensure that you have purchased the correct title to begin with. All of our titles have a detailed description of what should be included on the corresponding product page. If you're sure something is missing, please contact our Technical Support team.