CD-ROM and DVD-ROM Support

"Sorry, an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author"

If you encounter this error message, please follow the relevant instructions (for Windows PC or Mac) in the documents below. Click to download the guide applicable to your system settings.

> Click here to download for Windows PC

> Click here to download for Mac

As part of this process you must download an installer file to your desktop. Please download the relevant software update, using the two lists below.

If you encounter issues downloading the patch for your product please try using an alternate browser, such as Chrome or Firefox, or contact our support team at [email protected] for further assistance.

NB:Internet Explorer appears to download some installer files as '.MAN' files rather than '.AIR'. If you encounter this when using Internet Explorer please use an alternate browser (e.g. Chrome). If you are unable to use an alternate browser, please try the following 

• When the file is downloaded your computer may ask you which application to open the file in, if this happens please choose Adobe Air, which should automatically open and run the file (even with '.MAN' extension)
• When saving the downloaded file, manually add '.AIR' to the end of the file name, which will convert the '.MAN' file and save it as an Adobe Air file

The following product(s) now have Adobe Air installation fixes. Please click your product below to access files and instructions.

     face2face Second Edition 

     face2face for Spanish Speakers Second Edition

     Complete First Second Edition 

     Complete IELTS 

     Complete First for Schools 

     Complete Key for Schools 

     Complete Key for Schools for Spanish Speakers

     Compact Advanced 

     Compact First Second Edition 

     Compact First for Schools Second Edition 

     Compact Key for Schools

     Compact Preliminary for Schools

     Interchange Fourth Edition

     More! Second Edition

     (Login > Select course > Click ‘Start’ > Locate ‘Presentation Plus’
      under ‘Teacher’s Resources’)

     English Grammar in Use Fourth Edition

     Advanced Grammar in Use Third Edition

     English Pronunciation in Use Intermediate Second Edition

     Objective Advanced Fourth Edition 

     Objective First Fourth Edition 

     Objective Key Second Edition

     Objective First for Spanish Speakers Fourth Edition

For all classware products, please download the software update below. If you are unsure if your product is a classware item, please refer to the disc label. 

> Click here to download the classware software update

All classware products that require software updates are listed below:

     American English in Mind

     American More!

     Basic Grammar in Use Third Edition

     Business Advantage

     Compact Preliminary for Schools

     Complete PET

     English Grammar in Use Third Edition

     English in Mind Polish Exam Edition

     English in Mind Second edition Italian Edition

     English Unlimited

     English Vocabulary in Use: Elementary Second Edition

     Essential Grammar in Use Third Edition

     Essential Grammar in Use Third Edition Spanish Edition

     face2face

     face2face for Spanish Speakers

     face2face Second Edition

     Four Corners

     Grammar in Use Intermediate Third Edition

     Interactive

     Into English Italian Edition

     Kid's Box

     Kid's Box for Spanish Speakers

     More!

     Objective PET Second Edition

     Passages Second Edition

     Primary Kid's Box Polish Edition

     Super Minds

     Super Minds American English

     Your Space

If you are unable to install the software on Mac OSX 10.13 or later, please follow the relevant instructions in the document below.

> Click here to download the guide

"Installer User Interface Mode Not Supported - The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The vaild UI modes identifiers are GUI, Console, and Silent."

If you encounter this error message, please follow the instructions below:

1. Right click the installer file
2. Select Properties
3. Click on the compatibility Tab
4. Select the "Run this Program in Compatibility Mode for" tick box
5. Choose Windows 7 (or an earlier operating system) from the drop down list
6. Select "apply"
7. Double-click your installer file

"No content"

If you encounter this error message, please follow the instructions below:

• When you receive the "no content" error message, select Browse
• Use the Browse tool to navigate to the location in which you installed the content originally. By default this is: Programs x86 > Cambridge > Cambridge Content

If you have any further questions or concerns, please contact [email protected].